Text Resizing

Receptionist

 

 

 

 

 

 

 

 

 

 

 

 

 

Valid CSS!

Valid XHTML 1.0 Transitional

Frequently Asked Questions

Q. How do I contact the College?

A. We have a single telephone system, so whatever your query you only need to remember one number - 020 3045 5176


Q. How do I find a centre or the address?

A. Have a look at our Contact us page - here you will find address information as well as information on local buses and trains and a link to a map for each location.


Q. What if I need more information on which course to choose?

A. For information and advice you can contact us on 020 3045 5176, alternatively you can come into one of the centres to speak to an Advisor.


Q. How can I find more details about a particular course?

A. The College has Course Outlines with in-depth information about the course, we can also provide more specialist advice where necessary. Course Outlines can be viewed online or you can request a copy from the College. The Examination boards websites also offer specific syllabus information.


Q. How can I enrol?

A. You can enrol by any of the following methods:

  • Online - by credit or debit card only (selected courses)
  • In person - by cash, cheque, credit / debit card or standing order
  • By post - by cheque, credit / debit card or standing order
  • By phone - by credit or debit card only

For more information see our Enrolment page.


Q. Will I have to pay for my course?

A. Some qualification courses may be free and some non-accredited courses have a half fee. To see if you are eligible please check our current fee chart for further information Fee Chart.

Please note if you are entitled to a free examination course(s) you will be required to pay £15.00 for course materials (per course) and a deposit of £50.00 (per academic year). The College will refund the deposit after you have completed the course and taken the exam.


Q. How can I pay?

A. You can pay by cash, cheque, credit/debit card, standing order or instalment. Please see How to Pay page for full details and other important information.

You can contact the College on 020 3045 5176 to discuss further payment options.


Q. I live out of the borough can I still enrol?

A. The College welcomes all learners regardless of where you live.


Q. When can I enrol?

A. You can now enrol at any time. The College operates a first come, first served policy for enrolments. When a new brochure becomes available there will be a 'go live' date when you can enrol from, so that it is fair to all students, regardless of how they wish to enrol.


Q. When should I enrol for my course?

A. To avoid disappointment you should try and enrol as soon as possible, but you should enrol at least 3 weeks before the start of your course to avoid the course being full or cancelled due to low numbers.


Q. I am on a waiting list and would like to know if a space has become available?

A. If a space becomes available on a course the College will automatically contact you to offer you a place. The waiting list will be contacted in strict order.


Q. What is Initial Assessment

A. Students enrolling on accredited courses will be expected to sit an Initial Assessment prior to being accepted on to a course. This will assess your literacy and numeracy skills to ensure that you will be able to cope with the demands of the course. For more information see the Initial Assessment page.


Q. Why do I need to come for an Interview?

A. Some courses require an Interview or information session prior to enrolment, this is to make sure that the course is right for you and you understand the demands of the course.


Q. I have not lived in the UK or an EU/EEA country for the last 3 years can I enrol?

A. You are more than welcome to enrol on any suitable College course but the College does not receive any funding for learners in this category and therefore all courses are charged at £10.00 per hour plus accreditation, administration fees if applicable.


Q. I want to withdraw from my course am I entitled to a refund?

A. The College operates a general "No Refund Policy" please see Refunds & Transfers


Q. I want to withdraw can I cancel my standing order?

A. Fees are still payable even if you withdraw from your course, therefore you should not cancel your standing order. Outstanding fees will be pursued. See How to Pay.


Q. Can I transfer to a different course?

A.  A transfer to another course is only possible if requested within two weeks from the course starting; providing you meet the new course entry requirements, there are spaces available and the new tutor agrees.

Transfers are only possible to a course in the same academic year. There will be an administration fee of £15 per transfer requested by a student.


Q. If the course I transfer to cost less will I get a refund?

A. Unfortunately the difference in fees is not refundable. Please see the Refunds and Transfers page for more information.


For more information contact the College on

020 3045 5176